THIS IS NOT ABOUT ACCUMULATING, BUT ABOUT BELONGING

What is Sepiia Club?

Sepiia Club is a loyalty program designed to reward our most loyal customers. As a member, you can earn points for signing up, following us on social media, every purchase you make, and more. You can then redeem your points for rewards and receive benefits such as early access to new collections.

How do I join Sepiia Club?

Joining the Sepiia Club is easy. Simply create an account on our website and you'll be automatically enrolled in the program.

How do I earn points?

You can earn points simply by registering if you're new to Sepiia, or by making purchases with us. You'll earn points with every purchase. You can also earn points for various activities such as following us on social media, subscribing to our newsletter, and leaving purchase reviews.

What are the program levels?

We have 3 levels that each user can go through. * Core - The initial level * Advance - Access granted after spending €200 or more on orders * Smart - You gain access after spending €400 or more on orders

How many points do I get for each purchase?

It depends on the level you're at. * If you are at the Core level, you can get 5 points for every euro spent. * If you are at the Advanced level, you can get 7 points for every euro spent. * And if you are at Smart level you can get 10 points for every euro spent.

How many points do I need to redeem rewards?

It depends on the coupon you want to redeem. * To redeem a €5 voucher - You need 500 points * To redeem a €10 voucher - You need 1000 points * To redeem a €20 voucher - You need 2000 points * To redeem a €30 voucher - You need 3000 points * To redeem a €40 voucher - You need 4000 points * To redeem a €50 voucher - You need 5000 points * To redeem a free shipping coupon - You need 500 points

Can I redeem my points in the physical store?

Yes, you can redeem your points at Sepiia physical stores in Madrid and Barcelona.

How does the referral system work?

If you refer a friend to Sepiia, you'll both receive a reward. Your friend will automatically receive a €10 voucher to use on their first purchase. When your friend makes this purchase of €50 or more, you'll receive 1,000 points in your account once the order has been approved (18 days after the purchase). Remember that you can share your referral link from your private area on our website.

When can I use the points I earn from purchases or when I invite a friend?

Points earned from purchases and referrals have an 18-day approval period. This means your points will appear as "pending" during this time and you can only use them once 18 days have passed since the purchase was made or your friend completed their order.

Can I use my points on sales or in conjunction with other promotions?

Yes, you can redeem your points during sales, but not with all promotions. Keep in mind that points are redeemed using codes that you must enter at checkout, and these codes cannot be combined with other discounts or free shipping. Therefore, they cannot be used with other promotions that have an associated coupon other than the loyalty coupon.

If I made a purchase at Sepiia in the past, will I receive equivalent points now?

It depends. If you made the purchase within the last 3 months, then it will appear in your transaction history. If you made the purchase before those 3 months, it won't.

What if I have more questions about the Sepiia Club?

If you have any further questions about the Sepiia Club program, please don't hesitate to contact us at customers@sepiia.com. We're here to help.