Exchanges and returns

Returns and Exchanges - Spain (Peninsula)

If you wish to exchange or return your garment in Spain (Peninsula), you have 15 calendar days from the delivery date. To manage this, please follow these steps:

EXCHANGES

1. Contact us at clientes@sepiia.com requesting the garment exchange.

2. Once the exchange request is received, the courier service will be instructed to proceed with the delivery and collection.

For exchanges, the cost will be:

- First exchange (home delivery): FREE

- Second exchange or return: €4.95

For home exchanges, you must confirm the shipping address. We will send you the new garment and collect the one you already have at the time of delivery.

RETURNS

To make a return, you have the following options:

1. At a FREE drop-off point: Deliver the packaged garment to your nearest drop-off point within a maximum of 5 days from the request.

START YOUR RETURN NOW

 

2. Home collection €4.95: write to us at clientes@sepiia.com with your order number and confirm the collection address. Provide a day and a 3-hour window between 8:00-14:00 or 16:00-19:00 on business days. We will arrange a collection with the Nacex courier service on the day and time you indicate.

3. Return after an exchange or a second return within the same order → always cost €4.95, regardless of whether it's collected at a drop-off point or home. Write to us at clientes@sepiia.com so we can manage it for you.

Do you want to return it to a physical store?

 

 

Returns and Exchanges - Balearic Islands and International

For the Balearic Islands and International orders, you have 30 calendar days to return your purchase. We do not offer exchanges. You can make a return and place a new order.

To manage this, please follow these steps:

1. Contact us via our email address clientes@sepiia.com or customer service phone +34 647 715 822, providing your full name, address, and order number.

2. You must send the garment to our warehouse within a maximum of 5 days from the request (shipping costs and possible customs fees will be borne by the customer; no package with pending payment costs will be accepted at the warehouse, so it must be delivered without any cost to be paid) to the following address:

 

SEPIIA
Carrer de Verdi, 39,
08012 Barcelona
Phone: 687 90 73 85

 

3. Once we receive the item, we will refund the amount for the garment through the same payment method used for the purchase. The refund may take up to 30 days from its arrival at the warehouse.

 

 

Returns and Exchanges - Physical Store

You can make an exchange or return at our store in Madrid or Barcelona.

Madrid: Calle Hortaleza, 102

Barcelona: Carrer de Verdi, 39

You must provide the order number to our store associates and the reason for the exchange/return.

If you wish to exchange or return your garment, you have 15 calendar days from delivery.

 

Package Inspection upon Receipt

It is important that upon receiving your order, you verify that the package is in good condition, has not been opened, and shows no visible damage.
If the outer packaging is damaged upon delivery, we recommend following these steps:

1. Ask the delivery person to make a note of the damage when signing for the package.

2. Take a photograph of the damaged package, ensuring that the shipping label is also clearly visible.

3. Send us an email to clientes@sepiia.com within a maximum of 48 hours from receiving the order, attaching the image and any other relevant information.

This will allow us to handle the incident quickly and efficiently.

 

Inspection of the Received Garment

It is important that upon receiving your order, you verify that the garment is in good condition and shows no defects.
If it is damaged upon delivery, we need you to follow these steps:

1. Take a photograph of the damaged garment.

2. Send us an email to clientes@sepiia.com within a maximum of 48 hours from receiving the order, attaching the image and any other relevant information.