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The Sepiia Club has been designed to reward our customers for their continued trust.
We are united by our passion for fashion, innovation and sustainability.
You will enjoy exclusive benefits with each purchase or certain actions.
STEPS TO GET STARTED
ADVANTAGES
ACCESS TO PRE-SALES
Access to exclusive pre-sales and discounts.
POINTS FOR PURCHASES
Earn points for every purchase you make.
EXCLUSIVE DISCOUNTS
Get access to discounts and free products.
*If you decide to visit us at one of our physical SEPIIA stores in Madrid or Barcelona, you can request to redeem your available points when making your purchase. It is not necessary to redeem the coupons on this website.
*Redeeming your points for free products is only available through this means, the SEPIIA online store.
FREQUENT QUESTIONS
What is Sepiia Club?
Sepiia Club is a loyalty program designed to reward our customers for their continued patronage. As a member, you will be able to earn points for signing up, for following us on social media, and for every purchase you make with us. You can then redeem the points for various rewards.
How do I join Sepiia Club?
Joining the Sepiia Club is easy. Simply create an account on our website and you will be automatically enrolled in the program.
How do I earn points?
You can earn points by simply signing up, following us on social media, and making purchases with us. For every dollar you spend, you'll earn one point.
If I made a purchase at Sepiia in the past, will I receive equivalent points now?
No, unfortunately the new rewards program does not provide retroactive points for purchases made before its introduction.
Do my points expire?
Yes, points expire after 365 days. Points expiration dates vary by program, so be sure to check your account to see when your points expire.
Why did I receive fewer points for my purchase?
When calculating the total points per purchase that will be charged to the user, VAT is not taken into account. For example, if your purchase was €95 (21% VAT is included in the price), you would receive 78pts.
Can I transfer my points to another person?
No, points are non-transferable and can only be redeemed by the account holder.
What happens if I return a product that I earned points for?
If you return a product for which you earned points, those points will be deducted from your account.
How do I check my points balance?
You can check your points balance by logging into your Sepiia Club account and navigating to the rewards section in the launcher (bottom left corner of the screen). Your points balance will be displayed there.
What if I have more questions about the Sepiia Club?
If you have any further questions about the Sepiia Club program, please feel free to contact us at clients@sepiia.com. We are here to help.
Can I redeem my points in the physical store?
Yes, you can redeem your points at Sepiia's physical stores in Madrid and Barcelona. You do not need to redeem any of the discounts listed on this page. You can redeem the points directly in the store when making your payment. The caps can only be redeemed for online purchases.
