If you are not satisfied with your order for any reason, you can return it within 15 days of receiving it at the address provided through the website. . Extended holiday returns: All orders made in December can be exchanged or returned by the 15th of January
To request a return, you must contact the company via our email address customers@sepiia.com or customer service phone number, indicating your name, surname, address and order number. Once your request has been received, a courier will be sent to collect your return. You must provide us with a collection address, as well as a time period of 3 hours (between 8:00-14:00 or 16:00-19:00) when the package can be collected.
After we have received and checked the product, your refund will be processed. In the event that the item shows damage caused by the customer, the company reserves the right to refuse a refund. The refund will be made through the same payment platform chosen at the time of payment (TPV or PayPal), or back to the same credit card or account from which the payment was made. If the order was paid for by cash on delivery, the customer must provide us with an account number to receive their refund via bank transfer.
Refunds usually take between 5 and 15 days. Please do not hesitate to contact us if any problem arises.
To request a return, please contact us via our email address clientes@sepiia.com, indicating your name, surname, address and order number. Once your request has been received, a courier will be sent to collect your return.
In order for an item to be accepted back into our warehouse, the following requirements must be met:
· It must not have been used, it must remain unwashed and undamaged.
· It must be returned completely, together with all its parts and accessories.
· It must be returned in its original packaging.
· You must provide a receipt, invoice or order reference.
Sepiia 2080 S.L. will bear the shipping costs for the order, plus the cost of the first exchange or return. If the item is exchanged a second time, or a return is requested after the first exchange, these shipping costs shall be borne by the customer.
*IMPORTANT* Exchanges and returns are not accepted for PERSONALISED items.