Contact us

If you have any questions, would like to request an exchange or return, or if you just want to say hello, you can write to us using this form and leave us your contact info.

In Spain and Portugal, it depends on the type of shipping you chose when making your order; express shipping takes 1-2 business days and with standard shipping  it takes 2-3 business days. 

If you ordered something in PRESALE, it usually takes 21 daysfor your order to arrive  We specify the approximate date of arrival when you select the size, and we’ll also notify you in your confirmation email. 

When making a purchase from Europe, the shipping time varies depending on the destination:

  • ZONE 1: Shipping in 2-5 business days  – Germany, UK, Italy, France, Belgium, Scotland, The Netherlands, Luxembourg y Monaco.
  • ZONE 2: Shipping in 4-9 business days  – Ireland, Austria, Finland, Denmark, Sweden, Bulgaria, Czech Republic, Slovakia, Slovenia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, and Romania

If you wish to exchange your item for a different size or style, you have 15 days from the date of delivery to do so in Spain and Portugal. For international purchases, we process the exchange as a return and a new purchase. To request an exchange in Spain and Portugal, you must contact us via email at customers@sepiia.com, indicating your name, surname, address and order number, as well as the new garment or size you want.

Once your request has been received, we will collect the item you wish to exchange at the time of delivery of the new item. The exchange will be made to the same delivery address as the original order. If you wish to receive the exchange at a different address, you must notify us of this via email.

For more information about the exchange and returns for international purchases please check  our shipping and returns page.

For purchases outside Spain and Portugal, we process the exchange as a return and a new purchase. 

You have 15 days from the date of delivery to do so. To request a return, you must contact the company via our email address customers@sepiia.com or customer service phone number, indicating your name, surname, address, and order number. Once your request has been received, a courier will be sent to collect your return. You must provide us with a collection address, as well as a time period of 3 hours (between 8:00-14:00 or 16:00-19:00) when the package can be collected.

We’ve tried to make it easy for you to find your size, so we make our sizes as standard as possible.

On the men’s collection, if you are between two sizes, we recommend you choose the larger one for shirts and the smaller one for t-shirts and polo shirts.

Our women’s t-shirts have a loose fit. If you like the garments fitted, get a smaller size. With our shirts, choose the size you normally would. The oversize shirt has a looser fit, and the slim one is more fitted. 

When choosing your size, please bear in mind that our garments don’t shrink.

Here  you can check our size chart.

Our garments can be washed just like any normal garment, in the washing machine or by hand, and don’t need ironing. Here you can find out more about how to take care of it so it lasts years with you, as well as its limitations and warranty.

Warranty and care

You can also reach us from 09:00 to 14:00 on (+34) 647 715 822or via email at customers@sepiia.com

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Companies

Would you like your staff to wear smart uniforms?

If you’re looking to incorporate smart clothing into your company, we can answer all your questions here:

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Designers

Would you like to create a capsule collection?

If you’re a designer and you have a brand that would like to collaborate with us, you can contact us here:

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Media

Would you like to talk about us?

If you want to talk about us, contact out media agency The Apartment: