Exchanges and returns - Iberian peninsula
If you wish to exchange or return your garment you have 15 days from delivery to make your first exchange or return free of charge. We are extending our return period from 11/20/2023 to 01/14/2024.
To manage it, follow these steps:
1. Access this link: https://returns.reveni.io/sepiia. You will need to access with your order number and email indicated at the time of purchase.
If you have any problem with the return, please write to email@example.com with the order number and the garment you want to return.
2. Once the exchange or return request is received, the courier service will be ordered to proceed with the shipment and/or collection.
For the return:
- At FREE pick-up point: Deliver the garment packed at your nearest pick-up point.
- At home 1,95€: You must confirm the pick-up address and provide a 3-hour window between 8:00-14:00 or 16:00-19:00 on business days.
For the exchange, you must confirm the shipping address, we will send you the new garment and at the time of delivery we will pick up the one you already have.
3. When we receive the item we will proceed to confirm through the Reveni platform that everything is correct, this can take up to 30 days from the request.
In case you have selected the immediate return through Reveni, you will receive the amount by instant transfer within seconds of your request.
If you have selected the semi-immediate refund through Reveni, you will receive the amount back within a couple of days through the same means by which you made the purchase.
If the purchase was made by cash on delivery, you must provide us with an account number (IBAN) to firstname.lastname@example.org, to make the refund by bank transfer when we receive the garment.
We will not update and accept on the Reveni platform any exchange or refund until we have received the item in our warehouse. In addition, we will not accept used garments, in bad condition and without tags.
*No returns or exchanges are allowed on Sample Sale products, personalized shirts or gift cards. Gift card products are eligible for size and/or color exchanges.
Exchanges and returns - Balearic islands and International
You have 30 days to return your purchase. We do not offer exchanges. You can make a return and place a new order. We extend our return period from 11/20/2023 to 01/14/2024.
To manage it, follow these steps:
1. Contact us through our email address email@example.com or customer service phone +34 647 715 822, indicating name and surname, address and your order number.
2. You must send the garment to our warehouse (shipping costs and possible customs charges will be borne by the customer, no package will be admitted in warehouse with unpaid expenses, so they must be delivered without any cost to be paid) at the following address:
Camino Seseña Nuevo s/n nave 3
Pol Ind San Isidro
45223 Seseña Toledo
3. When we receive the item we will proceed to refund the amount of the garment through the same means by which the purchase was made. The refund may take up to 30 days from the date of receipt in our warehouse.
We will not offer any refund until we have not received the item in our warehouse, in addition, we will not accept used garments, in poor condition and without tags.
*We do not accept returns or exchanges on sample sale items, custom shirts or gift cards. The products obtained with gift cards do admit size and/or color changes.
Returns and exchanges - Physical stores
You can make an exchange or return at our shop in Madrid or Barcelona
Madrid: Calle hortaleza, 102
Barcelona: Rambla de Catalunya, 89
You must provide the order number to our shop colleagues and the reason for the exchange/return.