Exchanges and returns - Iberian peninsula

If you wish to exchange or return your garment you have 15 days from delivery to make your first exchange or return free of charge.

To manage it, follow these steps:

1. Contact us via our email address clientes@sepiia.com or telephone customer service +34 647 715 822, indicating your name and surname, address and your order number.

2. Once the exchange or return request has been received, the courier service will be instructed to proceed with the delivery and/or collection. You must confirm the delivery and/or collection address and allow 3 hours between 8:00-14:00 or 16:00-19:00 on working days.

3. When we receive the article we will proceed to refund the amount of the garment through the same means by which the purchase was made. We will not offer any refund until we have received the item in our warehouse.

*We do not accept returns or exchanges on 'Sample Sale' products, personalised shirts or gift cards. Gift card products are eligible for size and/or colour exchanges

Exchanges and returns - Balearic islands and International

You have 30 days to return your purchase. We do not offer exchanges. You can make a return and place a new order.

Follow these steps to return your item:

1. Contact us via our email address clientes@sepiia.com or telephone customer service +34 647 715 822, indicating your name and surname, address and your order number.

2. You must send the garment to our warehouse (shipping costs and possible customs charges will be borne by the customer, no package will be admitted in warehouse with unpaid expenses, so they must be delivered without any cost to be paid) at the following address:

SLS LOGISTICS - SEPIIA

Camino Seseña Nuevo s/n nave 3

Pol Ind San Isidro

45223 Seseña Toledo

3. When we receive the article we will proceed to refund the amount of the garment through the same means by which the purchase was made. We will not offer any refund until we have received the item in our warehouse.

*We do not accept exchanges or refunds on 'Sample Sale' products, personalised shirts or gift cards. Gift card products are eligible for size and/or colour exchanges.