Exchanges and returns - Iberian peninsula

If you wish to exchange or return your garment you have 15 days from delivery to make your first exchange or return free of charge. We are extending our return period from 11/20/2023 to 01/14/2024.

To manage it, follow these steps:

1. Access this link: https://returns.reveni.io/sepiia. You will need to access with your order number and e-mail.
If you have any problem with your order, please write to clientes@sepiia.com with your order number and the garment you want to return.

2. Once the exchange or return request has been received, the courier service will be instructed to proceed with the delivery and/or collection. You must confirm the delivery and/or collection address and allow 3 hours between 8:00-14:00 or 16:00-19:00 on working days.

3. When we receive the article we will proceed to refund the amount of the garment through the same means by which the purchase was made. We will not offer any refund until we have received the item in our warehouse.

*We do not accept returns or exchanges on 'Sample Sale' products, personalised shirts or gift cards. Gift card products are eligible for size and/or colour exchanges

 

Exchanges and returns - Balearic islands and International

You have 30 days to return your purchase. We do not offer exchanges. You can make a return and place a new order. We are extending our return period from 11/20/2023 to 01/14/2024.

Follow these steps to return your item:

1. Contact us via our email address clientes@sepiia.com or telephone customer service +34 647 715 822, indicating your name and surname, address and your order number.

2. You must send the garment to our warehouse (shipping costs and possible customs charges will be borne by the customer, no package will be admitted in warehouse with unpaid expenses, so they must be delivered without any cost to be paid) at the following address:

SLS LOGISTICS - SEPIIA

Camino Seseña Nuevo s/n nave 3

Pol Ind San Isidro

45223 Seseña Toledo

3. When we receive the article we will proceed to refund the amount of the garment through the same means by which the purchase was made. We will not offer any refund until we have received the item in our warehouse.

*We do not accept exchanges or refunds on 'Sample Sale' products, personalised shirts or gift cards. Gift card products are eligible for size and/or colour exchanges.

 

Returns and exchanges - Physical stores

You can make an exchange or return at our shop in Madrid or Barcelona

Madrid: Calle hortaleza, 102
Barcelona: Rambla de Catalunya, 89

You must provide the order number to our shop colleagues and the reason for the exchange/return.